How Can We Help?
Whether you’re here to log in, find documentation, or need support—we’ve got you covered.
Looking for Technical Support?
Visit Knowledge Base
Explore how-to guides, setup instructions, and common troubleshooting steps.
Check System Status
See if systems like MAG or SAM are currently experiencing outages.
Submit a Support Ticket
Can’t find what you need? Reach out directly to our support team.
Need to Reach Us?
Choose the support method that works best for you, whether it’s live chat, a direct call, or submitting a help ticket.
Frequently Asked Questions
Get answers to common questions, including how to register, pay invoices, and get started.
Visit our Getting Started Guide for step-by-step instructions on registering and activating your account.
You can pay your invoices securely online. Visit our invoice payment instructions for details.
MAG supports secure access across multiple applications and organizations in regulated industries. SAM is focused on life sciences and provides access to clinical sponsor applications for research sites.
If you’re having trouble accessing a service, check the System Status Page to see if there are known outages.
Use the “Forgot Password” link on the MAG or SAM login page to reset your credentials securely.