Use Case: How DemandLine Saves Manufacturers Over $800K Annually

The Challenge

AeroWidget, a growing manufacturer, struggled to keep up with rapidly changing customer demand. Teams across order entry, planning, customer service, and shipping relied on outdated, manual workflows. Employees spent hours logging into customer portals, updating spreadsheets, reconciling discrepancies, and responding to customer inquiries. This led to:

• Delays in order processing
• Missed shipments and lost sales
• Inconsistent customer communication
• Redundant labor costs across departments

As customer expectations increased, AeroWidget needed a way to automate and standardize its customer-facing operations without compromising accuracy or control.

The Solution

Exostar’s DemandLine automated the entire customer data handling process. Instead of manually entering data from customer portals and juggling spreadsheets, DemandLine:

• Downloaded and updated all customer PO releases directly into AeroWidget’s ERP every morning
• Generated real-time reports on customer order changes, stock levels, and shipment readiness
• Automatically pushed commits and Advanced Shipping Notifications (ASNs) to customer portals
• Streamlined exception handling with daily issue reports for teams to resolve

This end-to-end automation gave teams complete visibility and control—right inside their ERP system—eliminating the need to log into portals or chase down updates.

Why It Matters

With Exostar’s DemandLine, AeroWidget saved between $100K and $800K annually per site by automating manual tasks across key departments. Teams gained back hours each day, improved data accuracy, and eliminated the need to log into customer portals. Shipping processes were streamlined with auto-generated ASNs and labels, while customer service responded faster and more effectively, strengthening customer relationships and overall performance.